Terms + Conditions.

All services purchased from aether_space must be preceded by the applicant acknowledging, by way of completing a health and safety form, that s/he has no physical limitations preventing her/him from participation.

Any participant under the age of 18 years must have written consent or be accompanied by a parent or guardian.

All participants release aether_space, its owners, practitioners, directors, and all employees of all liability regarding 1) any injury to self or child being accompanied to a class; 2) any loss or damage to personal property. aether_space and its practitioners cannot be held responsible for any accident or injury experienced while following our online classes or events.

MEMBERSHIP USEAGE

All holders of a monthly membership are permitted to attend up to one group fitness class per day for the duration of their active membership.

REFUND & CANCELLATION POLICY

Group Classes:

Cancellation of bookings or missed sessions (“no-shows”): a minimum of 12 hours’ notice is required for all group class bookings. Any cancellation made after this time and any no-show will forfeit the class credit if using class packs or be charged a £5 late-cancel fee if the participant is a monthly unlimited member.

Any early cancellation made (i.e. more than 12 hours’ notice) will receive the class credit back onto your user account.

Late cancellation is permitted where that participant is not able to attend for medical reasons.

Cancellation of a class by aether_space: in the event that a class is cancelled by aether_space, any credit used will be returned to the participant’s account or a full refund for that single session will be issued.

Workshops:

Cancellation of workshop bookings: a minimum of 7 days’ notice is required for a full refund.

Late cancellation: if you cancel within 7 days of workshop no refund will be available; however, you may pass on your booking to another client (written notification of such an amendment is required at least 24 hours before the event).

Late cancellation is permitted where that participant is not able to attend for medical reasons. In certain circumstances, a doctor’s note confirming that the student is not permitted to participate may be required before a full refund may be issued.

Cancellation of a workshop by aether_space: in the event that a workshop is cancelled by aether_space, a full refund will be issued or the option to transfer the booking to another event or class credit of equal value.

Membership Contracts:

Minimum one-month commitment, except where otherwise indicated such as any sale or reduced-rate offer. Terms and conditions of such offers shall be indicated at the time of purchase and shall supersede this defined minimum term.

A minimum of 20 days’ notice of cancellation is required before your next payment via email to info@aetherspacelondon.co.uk.

Early cancellation of a contract with a specified minimum term of more than one month (e.g. 3-month minimum term membership offer in a sale) is subject to a £50 cancellation fee.

Memberships can be paused twice per year for a combined total of 6 weeks. All memberships may be further paused at no charge for the full duration of any Government-mandated lockdowns or transferred for use online.

All memberships are non-transferable and non-refundable.

CLASS CREDIT VALIDITY

All ten-class packs are valid for two months from the date of activation. A class pack may be extended for one additional month only for a fee of £10.

In the event of Government-mandated closure or restrictions, class packs may be frozen or extended at no additional cost for the duration of closure or alternatively transferred for use in our online classes.

COMMUNITY GUIDELINES

When you join us for a class, whether in person or online, you are joining a community and we kindly ask that you respect it as such. We ask that you treat your practitioners, teachers, therapists, front of house staff, fellow participants, and all other users of the space – either in person or online - with respect and kindness.

Please arrive 5 minutes early for any booked class. This is for your own safety as well as the benefit of all those using the space with you. Please arrive 5 minutes early for any booked class. Any participant arriving no more than 5 minutes late for a session may in some circumstances still be admitted with the approval of the teacher and providing any warm-up has not been missed; any participant arriving more than 5 minutes late for a session shall not be admitted to the session and shall forfeit any credit used.

Please respect the safety of everyone in the space

We ask that you follow any guidance set out by your teacher with regards to your safety and that of others using our gym equipment. Please also adhere to any requests set out relating to the cleaning of equipment used before putting anything back where you found it. Please also be sure to familiarise yourself with our Covid-safety rules before entering the space, including the wearing of face masks around the space when not in class.

You are responsible for your own belongings

Any belongings stored at aether_space are at your own risk. Any items left behind will be kept in lost property for up to one month, after which time they may be given to charity if unclaimed.

Anyone deemed to be in breach of these rules of social conduct may be prevented from attending future classes and may have any membership terminated.

These terms and conditions may change from time to time.


Privacy Policy

Welcome to aether_space ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. We believe in transparency and want you to feel confident about the privacy and security of your information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, www.aetherspacelondon.co.uk (the "Site") at our facilities, or in any other context.

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the Site.

aether_space values your trust and is dedicated to safeguarding your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have regarding your information.

Summary

We only request personal information when it is essential for providing services at aether_space or its affiliated companies. We do not sell your personal information to third parties. You have several privacy rights under EU, UK, US, and Australian law. Details on how to exercise these rights are outlined in Section VI (Your Privacy Rights). aether_space is committed to protecting your privacy. We only collect personal information when necessary to deliver a service, with your knowledge and consent. We also inform you why we are collecting it and how it will be used.

  1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us, including, but not limited to:

Name Email address Phone number Mailing address Payment information Account username and password Health information (if voluntarily provided for specific services)

b. Non-Personal Information

We may also collect non-personal information that does not directly identify you, such as:

IP address Browser type Operating system Pages visited on our Site Time and date of visits Referral source

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interaction with our Site. You can control the use of cookies at the individual browser level.

  1. How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

Providing Services: To provide you with the services and products you request, including class schedules, memberships, and personalised fitness plans. Communication: To communicate with you, including sending you promotional materials, newsletters, and updates on our services. Customer Support: To respond to your inquiries, resolve issues, and improve our customer support. Personalisation: To personalise your experience on our Site, including tailoring content and advertisements to your interests. Security: To ensure the security and integrity of our Site and services. Legal Compliance: To comply with applicable laws, regulations, and legal processes. Marketing: We use third-party platforms such as Meta (Facebook and Instagram) to reach our audience and promote our services.

  1. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or providing services to you. Legal Requirements: We may disclose your information if required by law or in response to a legal process, such as a court order or subpoena. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. Marketing Partners: We may share information with third-party marketing partners, including Meta (Facebook and Instagram), to deliver personalised content and advertisements.

  1. Security of Your Information

We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

  1. Your Choices

a. Access and Correction

You have the right to access and correct your personal information. You may do so by logging into your account or contacting us directly.

b. Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly at info@aetherspacelondon.co.uk.

c. Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

  1. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of those third parties.

  1. Children's Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

aether_space 5 Greyhound Lane London, SW16 5NP United Kingdom www.aetherspacelondon.co.ukinfo@aetherspacelondon.co.uk